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Terms of Use

Terms of Use

Your use of this website signifies that you have read and understood the terms and conditions set out below, and that you agree to be bound by them.

General Disclaimer

This website is designed to outline as simply as possible the main features of the Public Service Pension Plan (PSPP). It is for information purposes only, and is not intended to provide you with specific financial, legal, investment, pension or tax advice.

Alberta Pensions Services Corporation (APS), PSPP's pension benefit service provider, strives to ensure that all information contained on this website is accurate. However, your pension entitlement is always limited by what is allowed by the pension plan rules and associated legislation (legislation), so any inaccuracy in, or misunderstanding of pension information arising from the content on this website cannot increase the benefits otherwise available to you under the legislation. In the event of any conflict between the legislation and this website, the legislation will govern.

Seek Professional Advice About Pension Decisions

You should not rely on the content on this website in making any decisions or taking any action with respect to your pension. Seek advice from a qualified financial advisor before relying on any speculative pension calculation, or exercising any pension option.

Disclaimer of Warranties and Limitation of Liability

THIS WEBSITE AND ANY DOCUMENTS ARE PROVIDED BY APS AND PSPP ON AN "AS IS" AND "AS AVAILABLE" BASIS. APS AND PSPP MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE OR ANY ASPECT OF THE INFORMATION, CONTENT, MATERIALS, DOCUMENTS OR PRODUCTS AND SERVICES INCLUDED ON THIS WEBSITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE AND THE CONTENT THEREIN IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, APS AND PSPP DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. APS AND PSPP DO NOT WARRANT THAT THE WEBSITE, ITS SERVERS, OR EMAIL SENT FROM APS, PSPP OR ITS AUTHORIZED AGENTS ARE FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. APS AND PSPP DO NOT WARRANT THAT ACCESS TO THIS WEBSITE WILL BE CONTINUOUS OR WILL BE AVAILABLE AT ANY GIVEN TIME. APS AND PSPP WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE OR THE DOCUMENTS, INCLUDING BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

THE LAWS OF CERTAIN JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU IN YOUR JURISDICTION, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MIGHT NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

Permitted Use

As a user of this website, you may view, copy, print and use (collectively, use) documents or other materials (Documents) on this website as specified and you agree that you will observe and comply with any notice or restriction on or accompanying any particular Document(s) you wish to obtain from or through this website.

Email and Internet Communications

Communication by email over the Internet and other publicly accessible networks is not secure. Any information that you send by email may be lost, intercepted or altered while it is being transmitted. If you choose to send information to APS or PSPP by email or over the Internet, you do so at your own risk. APS and PSPP do not assume any liability for any damages you may experience, or costs you may incur, as a result of sending information by email or, should you request it, as a result of APS or PSPP sending information to you by email. This includes any such email that may contain your personal or confidential information.

Restrictions and Prohibited Uses

You agree that you will not use this website for any improper, fraudulent, illegal or malicious purpose, including, without limitation, to impair use of this website by others.

You agree not to modify, adapt, translate, reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of this website. You also agree not to develop any similar or competing business or website that uses any portion of, or look and feel of this website, or any of the Documents.

Privacy Statement

As a general policy, no personal information is automatically collected from visitors to this website. APS and PSPP do, however, gather and analyze certain information of a non-personal nature regarding site usage from all visitors to this website. Such data is used in an aggregate form to assist APS and PSPP in determining general usage patterns and to improve the layout and functionality of PSPP's website.

Such website usage and statistical information may be disclosed to third parties at APS' and PSPP's discretion.

For more information about PSPP's privacy practices see our full privacy statement.

Hyperlinks

This website may contain links to third-party websites. These links have been provided solely as a convenience for you and do not constitute an endorsement by APS or PSPP of the content of such third-party sites.

Links to this website may also be provided from sites either known or unknown to APS or PSPP. Access to any other website linked to or from this website is at your own risk. APS and PSPP have not reviewed and are not responsible for the content of any third-party sites linked to or from this website and do not make any representations or warranties regarding the content or accuracy of materials on such third-party websites.

Copyright and Trademarks

All information contained on this website is protected under the copyright laws of Canada and other countries. You agree to ensure that any copyright notice along with any other notices and disclaimers appearing on these Documents are reproduced and retained on all copies in the same form and manner as on the original. You are not permitted to use, display or promote the name, trade-mark(s), or logo(s) of APS or PSPP (apart from authorized reproduction of the Documents), without the prior written consent of APS and/or PSPP.

Furthermore, any reproduction of any information contained in this website without the express written permission of APS and/or PSPP is prohibited by law. Any financial information, including any reports by the Auditor General of Alberta, contained on this website is unofficial information and should not be relied upon. The official versions of any financial reports are available from APS or PSPP.

Legal Notices

Send legal notices to:

APS
Attention: Director, Legal Services
5103 Windermere Blvd. SW
Edmonton, AB T6W 0S9
Fax 780-425-6245

For all other related correspondence, please contact us.

Governing Law and Jurisdiction

By accessing and using this website, you agree that the laws of the Province of Alberta, Canada, without regard to principles of conflict of laws, will govern this website and any dispute of any kind that might arise between you and APS, PSPP, the APS Board and/or the Public Service Pension Board.

Copyright © 2023

Copyright © 2023

Copyright © 2023 Public Service Pension Plan. All rights reserved.

Privacy Notice

Privacy Notice

Updated January 2021

Introduction

This Privacy Notice describes PSPP Corporation's privacy policies and practices regarding its collection, use and disclosure of your personal data and sets forth your privacy rights. We recognize that information privacy is an ongoing responsibility, and so we will from time to time update this Privacy Notice as we undertake new personal data practices or adopt new privacy policies.

You can scroll down to read the Privacy Notice or use the links below to navigate to specific sections.

Accountability
Personal Information Collection Notice
What Information We Collect (Process)
How We Use Your Information
Sharing Your Information
How We Protect You
Your Right to Access Your Personal Information
Limitation of Liability
Inapplicability of Privacy Statements of Any Linked Websites or Other Third Parties
Privacy Contact Information

Accountability

PSPP Corporation, in association with its pension benefit administrator Alberta Pensions Services Corporation (APS) are both committed to respecting the personal privacy of pension plan members by protecting the personal and financial information entrusted to us by providing responsive and focused member services including maintenance of this website. PSPP Corporation and APS have a Privacy Officer who is responsible for overall privacy governance and all employees are trained about the importance of confidentiality and maintaining the privacy and security of your personal information. That commitment is fundamental to the way we do business.

Personal Information Collection Notice

Personal information collected within this website and by the PSPP Corporation is collected under the authority of section 40 of Schedule 2 of the Alberta Joint Governance of Public Sector Pension Plans Act for pension administration and may be used for quality assurance surveys and voluntary focus groups. Social insurance numbers will be used for Canada Revenue Agency and identification purposes. If you have any questions regarding the collection of this information, contact the PSPP Member Services Centre at 1-877-453-1PSP (1777), or write to: 5103 Windermere Blvd. SW, Edmonton, AB T6W 0S9.

What Information We Collect

PSPP Corporation collects information provided by you and your employer. In general, we collect and use information about you for pension administration purposes, to deliver member and pensioner (hereafter called “member”) benefits, and to keep you informed about your specific pension (e.g. member annual statements).

This website also collects information about the device you use to access our website, such as operating system, screen resolution, internet browser type and version, the webpage address from which you arrived, the date and time you accessed this website and the Internet Protocol (IP) address of your device. Information about your device does not identify you but helps us improve the website's functionality, meet our members' needs, measure the effectiveness of our services, enhance security measures and protect your data.

Does this website use cookies?

Like many other websites, we collect information about our users' utilization and navigation of our website. This website uses simple text files, called 'cookies', to identify visitors who access this website and tracks their use. This information helps us to design our website to better suit our users' needs. When you access this website, cookies are created and temporarily placed on your computer. The cookie stores basic information about you and your use of this website. PSPP Corporation retains some of the information stored by the cookie, but only for the purposes of tracking website usage.

PSPP Corporation does not retain any information from the cookie that can be used to identify you in any way, other than an IP address and aggregate level data.

The cookies help gather statistical data such as the average time spent on a specific webpage. This kind of information provides us with insight on how to improve the design, content and navigation of our website.

PSPP Corporation may use cookies as part of the functionality and security of a particular service. These cookies may include an encrypted persistent cookie installed on your device that contains information to help us verify you as our client and to help block unauthorized attempts to access your information through this website.

This information is necessary to assist PSPP Corporation in resolving any access problems that may arise. It is also necessary to monitor website usage and identify any unauthorized attempts to upload or change information, or otherwise cause damage. No attempt will be made to link such information to any individual unless it is necessary to do so, and any such information collected by PSPP Corporation is only used for those purposes.

What do we use the IP Address for?

We may also use your IP address to help diagnose problems with our server and to administer our website, analyze trends, track visitor movements around the website, and gather broad demographic information that assists us in identifying visitor preferences.

Does PSPP Corporation collect information about physical location?

PSPP Corporation automatically collects information about your device's approximate physical location for the purpose of tracking website use by general geographic region.

Website client registration and log-in

In order to register for access to this secure website: you will be asked to provide personal identifying information, which may include: your name, e-mail address, Member Identifier number, date of birth, employer name, pension payment amount and the last four digits of your Social Insurance Number. You will create a login name and password and you will be asked to choose security questions and provide answers.

In order to log in to this secure website, you will be asked to provide personal identifying information, such as your login name, along with a password, and the answers to the security questions you previously provided.

It is up to you whether you wish to provide such personal information for these purposes. If you do not, you will not be able to register or login for access to this website and you will have to contact us by telephone, fax, in-person or through regular mail.

How We Use Your Information

We use your personal and financial information for the purposes consistent with managing your pension, for example including but not limited to:

Verifying your identity;
Provide you with requested services;
Provide information to you about your benefit, and any other information about your pension;
Respond to any special needs or inquiries you may have;
For internal quality assurance purposes, voluntary focus groups and member engagement;
Manage our risks and operations;
Meet regulatory and legal requirements; and
Use your Social Insurance Number (SIN) for income tax-related purposes as required by the Canada Revenue Agency.

Sharing Your Information

Our employees

PSPP Corporation is subject to the legislative requirements under the Personal Information Protection Act. Access to your information is restricted to employees who have a legitimate business purpose for accessing it.

Unauthorized access to and/or disclosure of member and pensioner information by an employee of PSPP Corporation is strictly prohibited. All employees are required to maintain the confidentiality of member information at all times and failing to do so will result in appropriate disciplinary measures, which may include dismissal.

Outside service suppliers

PSPP Corporation shares information with APS who is the designated benefit service provider for your pension. APS is subject to and adheres to the requirements of the Alberta Freedom of Information and Protection of Privacy Act.

We may use service providers to perform specialized services on our behalf. For example, the Ministry of Service Alberta is responsible for our automated mail distribution. Our service providers may at times be responsible for processing or handling personal information. They are provided only the information necessary to perform these services. In addition, they are contractually obligated to protect the information in a manner that is consistent with Alberta privacy legislation, our privacy policies and security practices.

Where possible, PSPP Corporation keeps all member data in Canada. There may be some cases where personal information is stored outside of Canada. To obtain specifics, please contact privacy@pspp.ca.

Other third parties

We are committed to keeping your personal information confidential. We do not sell or rent your personal information and will only share it as permitted or required by law, to comply with laws, regulations, subpoena(s) or court order(s).

How We Protect You

Safeguarding your information

To help protect the privacy of data and personally identifiable information you transmit through this website, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis. We restrict access to your personally identifiable information to those employees who need to know that information to provide benefits or services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. We commit to taking appropriate disciplinary measures to enforce our employees' privacy responsibilities.

Keeping Your Information Accurate

You have the right to ask us to correct information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. You can challenge the accuracy of personal data held about you and ask for it to be corrected or deleted. If your data is incomplete, you can ask for us to complete it by adding more details.

We do the utmost to ensure that the information we have about you is accurate and complete. As we make decisions based on the information that we have, we encourage you to help us keep your information current. If you can update the incorrect information yourself (e.g. address, beneficiaries, bank account etc.), you should do so. If you require additional assistance, please inform us that you are challenging the accuracy of your data and want it corrected. You should:

state clearly what you believe is inaccurate or incomplete,
explain how it should be corrected, and
where available, provide evidence of the inaccuracies.

Your Right to Access Your Personal Information

In the normal course of business, you receive periodic access to information in the form of annual statements. This information is routinely available to you through mailings and/or this website.

You may request a copy of your pension file at any time. Depending on the information you seek, there may be costs associated with your request. To avoid delays in obtaining your information, please provide sufficient detail to permit us to identify you and the specific information that you are requesting.

Please note that there may be instances where access may be restricted as permitted or required by privacy legislation. Examples may include information that is subject to legal privilege, information containing confidential commercial information, and information relating to a third party. If applicable, we will advise you of the reasons for restricting access subject to any legal or regulatory limitations.

Limitation of Liability

In the following paragraph, the term 'Administration' means PSPP Corporation, APS, Her Majesty the Queen in right of the Province of Alberta (as represented by the President of Treasury Board and Minister of Finance), and any of their respective directors, officers, employees and agents.

Although extensive precautions have been taken to provide a secure internet environment, the Administration cannot guarantee the privacy or security of information that is sent or received using this website. The Administration will not be liable for any damages, losses, costs or expenses, including, without limitation, direct, special, incidental, punitive or consequential damages, incurred by any person as a result of, or in any way connected with, any person's use of this website.

Inapplicability of Privacy Notices/Statements of Any Linked Websites or Other Third Parties

This Privacy Notice only addresses PSPP Corporation's use and disclosure of your personally identifiable information. As this website may contain links to other websites, please be aware that we are not responsible for the privacy practices of such other websites, and we are not liable for their misuse of personally identifiable information. We encourage you to be aware that when you go to another website you should carefully read its privacy statement.

Privacy Contact Information

For more information about any of the policies described above, please contact us:

By e-mail: privacy@pspp.ca
By telephone: 780-391-3799
By fax: 780-422-0325

Contact Us