Public Service Pension Plan
PSPP is located at the Alberta Pensions Services office.
5103 Windermere Boulevard SW
Edmonton, AB T6W 0S9
Contact Us
PSPP Member and Pension Inquiries
Phone: 1-877-453-1PSP (1777)
Fax: 780-421-1652
E-mail: memberservices@pspp.ca
This e-mail address is for general inquiries only, and any personal or pension information must be sent using the Secure Mailbox on mypensionplan.ca.
Mail:
PSPP c/o Alberta Pensions Services Corporation
5103 Windermere Boulevard SW
Edmonton, AB T6W 0S9
To find us in person:
PSPP pension benefits are administered by Alberta Pensions Services Corporation (APS) which provides member and retiree services on behalf of the Plan.
Please note that effective March 19, 2020, the APS building is closed to the public until further notice. If you need to drop off important pension documents, you may use the secure drop box located outside of APS’s front entrance. Documents are collected from the secure drop box regularly.
Our member services centre remains open for telephone calls. You can also use mypensionplan to submit electronic documents through a secure mailbox.
APS is located at:
5103 Windermere Boulevard SW
Edmonton, AB T6W 0S9
To contact us from outside North America:
- Enter your country's international calling/access code,
- Then dial 1-800-661-81988 (Please make sure to include the additional “8.” Local long distance dialing rules will apply).
International calling codes vary by country. Please confirm with your local telephone service provider before dialing.
The international toll-free number is available from the following countries:
| Australia Austria Belarus Belguim China Colombia Croatia Cyprus Czech Republic Denmark Estonia Finland Greece Germany Hong Kong |
Greece Germany Hong Kong Hungary Ireland Israel Italy Japan Latvia Luxembourg Malaysia Netherlands New Zealand |
Norway Poland Portugal Russia Singapore Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan United Kingdom Uruguay |
To contact us in person:
If you would like to make an in-person appointment, please call us or book an appointment via mypensionplan.ca.
More ways to find us
Client Service Advocate
The Client Service Advocate ensures that APS delivers on its commitments to members and pensioners to provide excellent client service. If you disagree with an administrative decision made by APS that affects your pension plan status or benefit payments, you may request an administrative review by contacting the Client Service Advocate.
Phone: 1-888-643-1337E-mail: clientadvocate@apsc.ca
Privacy Inquiries
If you have a concern about how your personal information is handled, contact our Privacy Advocate.
Phone: 780-391-3724
E-mail: privacy@apsc.ca
Employer Inquiries
If you are an employer who participates in PSPP, or would like to become one, you can contact our Employer Services representatives.
Phone: 1-877-391-EMPL (3675)
Fax: 780-415-9598
E-mail: employerservices@apsc.ca
Mail:
PSPP c/o Alberta Pensions Services Corporation
5103 Windermere Boulevard SW
Edmonton, AB T6W 0S9
Media Inquiries
All media inquiries should be directed to PSPP's administrator, APS, at mediacontact@pspp.ca.
Governance of the Plan
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You can contact the PSPP Corporation with inquiries regarding governance of the Plan. This includes:
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E-mail: board@pspp.ca Mail: |