Have you recently been denied a request that affects your pension benefit?
If you disagree with any decision made by the pension benefit administrator, Alberta Pensions Services Corporation (APS), that affects your pension plan status or pension payments, you may have that decision reviewed by APS. If you disagree with the results of that review, you may request to have that decision go through an administrative review by the Board, which is conducted by the Public Service Pension Board (PSP Board or the Board).
Before you request an Administrative Review by the Board, you must exercise all right of recourse actions with APS:
Right of Recourse Steps
Seek an Explanation
If you have a concern with a decision by APS and want more information, contact us by phone or send a message through the Secure Mailbox on mypensionplan.ca. We will answer your questions or explain the Plan rules.
Request an Initial Review by APS
If you believe APS may have overlooked some important information in your request or feel there are extenuating circumstances that were not considered, you can ask for a review of the decision. This second look at your request might help to clarify either your concern or APS’ decision.
To initiate an initial review by APS, write a letter to:
Client Service Advocate c/o Alberta Pensions Services Corporation
5103 Windermere Boulevard SW
Edmonton, AB T6W 0S9
or contact APS through the Secure Mailbox on mypensionplan.ca.
Ask for an initial review of the decision. Be sure to detail your concern with the decision and why you believe it should be reviewed. Please also include your name, address and employer, if applicable, in the letter.
Your request for an initial review by APS should be made in writing within 30 days from the date you were informed of the decision with which you disagree.
Initial Review Findings
APS will closely examine your request, the information in your file and the decision, to ensure the Plan's legislation and/or APS' administrative procedures and policies have been correctly followed and applied. APS will then respond to you in writing with its findings.
If, after the initial review, you are still dissatisfied with APS' decision, you can initiate an Administrative Review by the Board.