One-on-One Information Sessions

Please note that as of March 16, all in-person sessions have been cancelled and are being rebooked as telephone sessions.
We are currently looking at online one-on-one sessions for the near future.

Book a session to speak face-to-face with an information specialist, discuss your pension options or questions, or have a Commissioner for Oaths help you complete a pension document.

Schedule a One-on-One Session

These sessions are always available by appointment in Edmonton and are regularly scheduled at other locations around Alberta. The schedule for sessions outside of Edmonton is posted below.

By Phone: You can book by phone at 1-877-453-1PSP (1777). Please have the following information ready when you call:

  • Member ID Number (your 10 digit member ID can be found on your Pension Highlights statement, welcome package, benefit statement or pension estimate)
  • Date of birth

Retirement Session Details

One-on-one sessions normally take up to 30 minutes. We do not offer any financial planning, financial advice or information related to Canada Pension Plan (CPP), Old Age Security (OAS) or your employer benefits. What we can do is help you understand your PSPP pension.

You must bring with you:

  • photo identification
  • your pension estimate produced in the last six months to ensure we are reviewing the most recent details of your pension history and options

How to Get Your Pension Estimate

To get a pension estimate, you can log on to, click on "Pension" in the menu bar, and select Pension Projection Calculator. After you run your pension estimate, click on Print Statement in the top right corner. You must print the estimate prior to your one-on-one session.

Termination Explanation Session Details

To discuss your options after leaving the Plan before you turn 55, please contact the Member Services Centre at 1-877-453-1PSP (1777).

You must bring with you:

  • photo identification
  • your Termination Statement, which is only available if you are leaving the Plan before age 55

Commissioner for Oaths Session Details

Book a one-on-one session if you require pension documents to be commissioned. We will commission your documents free of charge. Please note, we will only commission documents related to the pension plans we administer.

You must bring your photo identification with you.

Upcoming Schedule

The schedule for dates of one-on-one sessions outside of Edmonton is posted each spring and fall. You can also view the schedule on If the session you want is not showing on, it means all available meeting times have been booked.

Spring 2020 sessions are scheduled across Alberta on the following dates:

Updated March 16, 2020: All dates have been cancelled. Anyone who booked a session will be contacted with an option to cancel or participate in a one-on-one session over the telephone.

*If you are in Edmonton, appointments can be scheduled year-round by calling the Member Services Centre at 1-877-453-1PSP (1777).

Click here to view the Spring 2020 One-on-One poster.