Administrative Review by the Board

The Public Service Pension Board (the Board) has been delegated the authority to hear and make final decisions regarding appeals by anyone affected by an administrative decision provided to them by the benefit administrator, Alberta Pensions Services Corporation (APS).

Before the Board will review the decision, all right of recourse actions with APS (including seeking an explanation and requesting a review by APS) must be completed. If you still disagree with the decision following the APS review, you have the right to appeal the decision to the Board.

It is important to know that although the Board has been delegated the authority to review administrative decisions made by APS, the Board is also governed by the Plan's legislation. This means the Board can only award a benefit or provide a remedy that is expressly allowed under the Plan's legislation.

The request for an administrative review by the Board must be made in writing within 60 days following the date of the letter advising you of the outcome of the APS review. The Board may agree to extend this time limit in some circumstances.

Requesting an Administrative Review by the Board

To request a Board review, you must send a written statement explaining the matter you wish to be reviewed to the Board:

PSP Board 
5103 Windermere Boulevard SW
Edmonton, AB T6W 0S9
Attention: Review Coordinator

Your written statement needs to include:

  • a request for an administrative review by the Board;
  • confirmation that all right to recourse actions with APS have been completed;
  • the grounds for the review - outlining your point-of-view and the reasons you believe the Board should review your case;
  • the facts; and
  • the remedy you are seeking.

If the Board reviews the matter, APS will provide a written submission outlining the reasoning behind the decision. A copy of this submission will be provided to you so that you may reply and add any additional information you feel is needed.

Once you and APS have submitted all the requested information, a Board hearing will be scheduled. You will be offered the opportunity to attend the hearing to make a verbal presentation, if you choose. You may also choose to bring a representative to assist you. The Board will advise you of any necessary arrangements for your attendance. Attendance at the hearing is optional; if you do not attend, the Board will review your case based on the written material provided.

Following the hearing, the Board will make a decision and provide the decision to you and APS in writing.

Further information: