Frequently Asked Questions

Miscellaneous Questions

2.
Will my pension be adjusted for increases in the cost-of-living?

PSPP provides for yearly Cost-of-Living Adjustments (COLA), at 60 per cent of Alberta's increase in the consumer price index. Members who retired during the previous year will receive a prorated portion of this increase. If COLA is payable, the adjustment will automatically be applied to pension payments each January.

The details of the yearly increase are provided in the Pensioner Annual Statement issued in February each year.

Further information:
Cost-of-Living Adjustment (COLA)

3.
Can I work while receiving a pension?

Effective January 1, 2001, the re-employment rules were amended to allow pensioners greater flexibility to become re-employed by a PSPP employer while receiving a pension from PSPP. If you are currently receiving a pension you may now become re-employed by a PSPP employer and not have your pension suspended. Your pension continues to be paid; however, you are not allowed to contribute to PSPP during this new period of employment.


If you are receiving a PSPP pension, you cannot contribute to the Management Employees Pension Plan (MEPP).


If you work with an employer that has a pension plan other than PSPP, you may be asked to contribute to their pension plan. When you leave that employment, you will be paid a benefit based on that plan's rules.

Further information:
Working as a Pensioner

4.
Explain 'pension coordination'.

Coordination is a feature of the Public Service Pension Plan (PSPP) offered to eligible members who retire before age 65.

If you elected to coordinate your pension, you will receive a temporary increase from the time you retired until you turn 65. At age 65, the increase to your monthly payment stops and a reduction to your monthly payment begins. The reduction will continue as long as you live. This permanent reduction to your pension will continue regardless of changes to your federal benefits or your other retirement income sources.

If you commenced pension prior to January 1, 2004, please review your pension choice on the pensioner portal or contact the Member Services Centre at 1-877-422-4748.

Further Information:
Coordination

5.
If a pension is guaranteed for a certain period (5, 10 or 15 years), do I get the pension up to that time only?

Your pension will be paid to you for as long as you live. If you have a pension partner and elected a pension with a joint lifetime benefit, then your pension partner will receive payments for as long as he or she is alive as well.
The guarantee means the pension will be paid to your beneficiary(ies) if you die before the end of the guaranteed period. If you have a guaranteed term pension you may name as many people as you would like as your beneficiary(ies).

6.
What happens to my pension if I move out of the country?

Your pension will continue to be paid in Canadian dollars no matter where you live. However, direct deposit is only available through financial institutions in Canada. A cheque can be mailed to you or PSPP can direct deposit into a bank account within Canada.
A change to becoming a non-resident of Canada will impact the calculation of income tax deducted at source.  As a non-resident your tax will be deducted at rates specified by the Canada Revenue Agency (CRA) on your total pension income. Additionally, for tax purposes you will receive a NR4 from instead of a T4A.

7.
Can my pension be direct deposited outside of Canada?

Your pension will continue to be paid in Canadian dollars no matter where you live. However, direct deposit is only available through financial institutions in Canada. A cheque can be mailed to you or PSPP can direct deposit into a bank account within Canada.

8.
Can I have more income tax deducted?

mypensionplan is a secure website for retirees of PSPP. Using the secure mailbox you may request additional tax deductions. If you have not yet registered for access, go to the mypensionplan for Pensioners website and click the "Register" button.

Alternatively, complete a Federal TD1 Tax form.  Fill in the Request for additional tax box with the new amount you would like deducted from each payment. 

If you are eligible to claim additional credits from the TD1 forms, and would like to do so, please complete both the Federal and Provincial form and return them to PSPP.  To deduct other credits not included on the TD1 forms, an authorization letter from the Canada Revenue Agency will be required.  Please contact your Tax Services Office at 1-800-959-8281 for assistance with how to apply for an authorization letter

Documents can be submitted to PSPP using our secure website at www.mypensionplan.ca or by mail or fax.

9.
When will I (a) receive my pension and (b) what are the deposit dates?

(a) You pension payments will begin once PSPP?s administrator, Alberta Pensions Services Corporation (APS) has received the necessary information requested in your Retirement Benefit Statement. In addition, after your retirement date your employer will provide your final service and salary information required to finalize the pension benefit.

Finally, APS will audit the pension calculations and the information you and your employer have provided. If APS receives all necessary information from you prior to your retirement date, you should receive your first pension payment 30 days after your retirement date.If there is a delay in receiving information from your employer the pension benefit may be adjusted after the required information is received.

(b) The deposit date is always the second last banking day before the end of the month, except for December. In December, the deposit date is before December 25.

Further information:
Pension Payment Dates

10.
How do I change my banking information, address, name or beneficiary?

mypensionplan is a secure website for retirees of PSPP. Everything you used to do by calling the Member Services Centre can now be done online:

-    Send and receive messages through the secure mailbox
-    Manage your banking and direct deposit information
-    Update your address, contact and beneficiary information

If you haven't registered for access, go to the mypensionplan for Pensioners website and click the "Register" button.

You may update your address by phone (as long as your payment is by direct deposit) by calling the Member Services Centre at 1-877-422-4748.

Alternatively, you can mail or fax Banking information changes and the Designation of Beneficiary Form. To change your name on our file, we need a copy of your name change document (such as a marriage certificate).


By mail to:
PSPP c/o Alberta Pensions Services Corporation
5103 Windermere Blvd. SW
Edmonton, AB T6W 0S9

By fax at 780-415-8792.

11.
A pensioner died. What do I do about their pension?

We are sorry to hear of the passing of your loved one. We hope you will accept our sincere condolences.

In order for us to accurately update the file, we kindly request you contact our Member Services Centre to provide the necessary details. Additional documents may be required to update the file and, if applicable, continue the pension payments.

12.
I haven't received my T4A. How can I get a copy?

If you have not received your T4A, it may be because it has not yet been prepared. T4A slips must be issued by PSPP?s plan administrator, Alberta Pensions Services Corporation (APS), by the end of February the year following payments.


Once your T4A has been prepared, it will be mailed to your address on record. In addition, a copy of your T4A is available to print from the secure website mypensionplan.

If you haven't registered for access, go to the mypensionplan for Pensioners website and click the "Register" button.


Alternatively, if you do not wish to register online, you may contact the Member Services Centre for a duplicate T4A to be issued.

13.
How do I split my pension between my ex-spouse and myself since we are getting a divorce?

Your pension choice and Pension Partner are determined at retirement, and cannot be changed. In order to split your pension at source due to marital breakdown, we will require a Matrimonial Property Order (court order) that includes an assignment of the portion of your pension that your ex-spouse is entitled to. Any order should detail what would happen at the death of either party to their share of the pension.

We would appreciate an opportunity to review a draft of any order that may be forthcoming to ensure we can act on it.

If you require further information, please visit our website at www.apsc.ca under "Pension Division Upon Marital Breakdown". To discuss this in further detail you may contact our Member Services Centre at 1-877-422-4748.

14.
How can I contact someone about pension payment information?

mypensionplan is a secure website for retirees of PSPP. Everything you used to do by calling the Member Services Centre can now be done online:

-    View your pension payment dates and history
-    Send and receive messages through the secure mailbox
-    Manage your banking and direct deposit information
-    Update your address, contact and beneficiary information


If you haven't registered for access, go to the mypensionplan for Pensioners website and click the "Register" button.

In addition you may contact the Member Services Centre:

Phone: 1-877-422-4748
Toll free outside of Canada: 1-800-661-8198
Fax: 780-415-8792
Mail: PSPP c/o Alberta Pensions Services Corporation
5103 Windermere Boulevard SW
Edmonton, AB T6W 0S9

15.
What should I do if I have a suggestion for modifying the terms of the Plan?

The Board appreciates receiving feedback/suggestions for potential plan improvements. To send your feedback/suggestions, email board@pspp.ca or write to us at the address on the contact us page.

16.
How long do pension benefits last?

Your pension will be paid to you for as long as you live. While your pension is being paid, you will receive cost-of-living adjustments each year.


When you retired, you were asked to make a pension choice and that choice determines how your pension will be paid after you die. If you had a pension partner when you retired, you were asked to make a pension choice that ensures your pension partner is paid a pension for their lifetime if you die. Your pension partner had the opportunity to waive this right at the time the pension choice was made.


If you didn?t have a pension partner, or your pension partner waived her or his right, you may have selected a pension that will pay you for your life, but includes a feature that ensures the pension is paid to your beneficiary(ies) for a set period.


mypensionplan is a secure website for retirees of PSPP. Using the secure website you can view which pension option you selected. If you have not yet registered for access, go to the mypensionplan for Pensioners website and click the "Register" button.

Further Information:
Member Handbook - What are Your Pension Options?
What are Your Pension Options?
Pension Partner Information Form (5)
Designation of Beneficiar(ies) Form (2)
Multiple Beneficiaries Form (2L)
I need a pension estimate