Frequently Asked Questions

Common Questions

1.
Where can I find the instructions for independent accountants or auditors?

The Instructions are used to produce an Accountant's Report and to report related results to PSPP's administrator, Alberta Pensions Services Corporation (APS). These Instructions can be found on Pension e-guide under Employer Compliance Reporting.

3.
Does the employer have to file an Annual Statement of Control Environment (ASCE) with APS each year?

No, the ASCE must be filed every year that an audit is not completed. A sample letter can be found on Pension e-guide.

4.
What happens when an employee reaches 35 years of service?

Continue to remit service and salary data. An employee cannot accrue more than 35 years of pensionable service, even if they continue working beyond 35 years. However, salary after 35 years of service may be taken into account when calculating the highest average salary, subject to the salary cap.

5.
What should I do if I have a suggestion for modifying the terms of the Plan?

The Board appreciates receiving feedback/suggestions for potential plan improvements. To send your feedback/suggestions, e-mail the PSPP Board at board@pspp.ca or write to PSPP Board address on the contact us page.

6.
How do we recover overpayments for Optional Service applications?

When filling out a Remittance Form (113) in EOS, complete section 7, which appears at the bottom of the page. Fill in the negative amount for the member or employer contribution.

For further questions, contact your Employer Services Representative.

7.
How do we report leaves spanning years?

See detailed information in the Leaves Spanning Years section of Pension e-guide.

8.
What is the current balance on Optional Service application for a member?
Members' balances are shown on the Optional Service Alert (1310) Report found in the Reports Inbox section of Employer Online Services.

For further questions, contact your Employer Services Representative.
9.
How do we close an Optional Service application because of incorrect information?

E-mail your Employer Services Representative requesting to close the application.

10.
How do I reset my Employer Online Services (EOS) password?
Use the reset password function on the EOS login page, or e-mail Employer Services at employerservices@apsc.ca.
10.
How do I reset my Employer Online Services (EOS) password?
Use the reset password function on the EOS login page, or e-mail Employer Services at employerservices@apsc.ca.
11.
If an employee changes jobs, can the pension be transferred?

If the new employer has a pension plan, the PSPP pension may be transferred to the new plan provided a reciprocal transfer agreement exists between the plans. There are reciprocal transfer agreements with most of the public sector pension plans in Canada. If there is no transfer agreement with the new plan, the member might be able to use the funds from PSPP to cover the cost of optional service with the new employer. Each pension plan has its own set of unique rules. Some plans do not allow service to be transferred or optional service. The member will need to check the rules under the new pension plan and contact our administrator, Alberta Pensions Services Corporation (APS) for information.

Read Important news for PSPP employers (January 1, 2008 Reciprocal Transfer Agreements).


For answers to questions not listed here, please contact your Employer Services Representative.

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